Beltrami interviewed Michela De Biaggi, Rooms Division Manager of the deluxe Excelsior Hotel Gallia, a Luxury Collection Hotel, and Head of the Shiseido SPA in Milan. Can you talk about the Hotel Gallia’s history and principal assets, the redevelopment work carried out by the architect Marco Piva, and the hotel’s luxury suites? For me the […]

What is the difference between good and excellent service? How can you make sure that a guest you are meeting for the first time will become someone who returns to your business regularly? Interpersonal relations are becoming more and more important in the hospitality industry, and guests are looking for memorable experiences. Here are some […]

Four tips for a perfect and comfortable luxury hotel-style bed in your home. The secrets and the details you should never overlook in Beltrami’s golden rules to create the five-star bed of your dreams. 1. How to arrange the pillows. Beds in hotel suites are vast, and pillows – with perfectly ironed pillowcases – must […]

The Italian who likes to provide Service with a capital “S”. He is one of the Italians who best represent the future of hospitality in the service-driven ultra-luxury sector. He has lived in London for over 5 years, and was once the Manager of the Arts Club, one of the city’s best-known members’ clubs, located […]

Every Beltrami product begins with the raw materials. At Beltrami we insist on knowing the origins of our materials, and we only buy crops in the peak of condition as assurance of the highest possible quality. Additionally, we constantly monitor the properties of our cotton to ensure a consistent and homogeneous product. Fibre length and […]

Held in the right hand, unfolded a little, and then placed delicately on the knees, a cloth napkin is the distinctive sign of a well laid table, sure to be quickly noticed by diners. However, modern lifestyles pose a challenge to the precious fabric napkin that symbolises utmost respect for guests. But we should remember […]